Privacy Policy
Effective September 27, 2026
Electrides LLC ("Electrides", "we", "us") runs the Electrides ride service in Naples, Florida, through our website electrides.netlify.app and our mobile apps (together, the "Service"). This policy explains what information we collect from riders and drivers, why, who we share it with, and the choices you have.
Short version: we collect what we need to get you a safe ride: your name, phone number, pickup and drop-off, and location during a trip. Card payments are handled by Square, not stored by us. We never sell your personal information. You can ask us to delete your data at any time by emailing electridesllc@gmail.com.
1. Information we collect
From riders
- Contact details: name and phone number you enter when booking.
- Trip details: pickup and drop-off addresses, time, vehicle type, fare, payment method chosen, notes to the driver, and trip status.
- Location: if you allow it, your device location to fill in your pickup and, when you open the Safety tools or press the emergency button, to share where you are. We do not track riders in the background.
- Safety information: ride-check answers, safety reports you send, ratings you give, and trusted contacts you save (trusted contacts are stored on your device).
- Agreement record: the time you accepted these terms when booking.
From drivers
- Account details: name, email, phone, vehicle make, model, color, and plate.
- Identity and eligibility: the last 4 digits only of your SSN (independent drivers) or EIN (fleets). We never collect or store the full number. We record expiry dates for your driver license, insurance, registration, inspection, and background check.
- Photos: a profile photo shown to riders, and short selfie checks taken when you go online, used to confirm the right person is driving.
- Location: while you are online or on a trip, your device location every few seconds, including speed (in the Electrides Driver app this continues while the app is in the background or the screen is locked, with a notification showing, and stops when you go offline), so riders can follow the trip, dispatch can assign rides, and our safety system can detect unusual stops, route changes, or speeding.
- Activity: online and offline times, shift length, trips, ratings, and safety reports.
- Membership: membership plan and payment status. Membership payments are processed by Square.
Collected automatically
- A random anonymous account ID created when you open the app, device and browser type, language setting, and basic error logs.
- We do not use advertising trackers or sell data to advertisers.
2. How we use information
- To book, dispatch, and complete rides, and to show price estimates.
- To keep riders and drivers safe: live trip sharing, ride checks, emergency alerts, driver identity and document checks, ratings, and investigating reports.
- To take payments and membership dues through Square.
- To contact you about a trip, a lost item, or a safety report.
- To prevent fraud and enforce our Terms of Service, including blocking accounts.
- To meet legal requirements and respond to valid legal requests.
3. Who we share it with
- Between rider and driver: your driver sees your first name, pickup, drop-off, and phone number for the trip. You see your driver's first name, photo, vehicle, plate, rating, and live location.
- People you share a trip with: if you send a trip link, anyone with that link can see the live trip until it ends.
- Emergency services: if you use the emergency button or we believe someone is in danger, we may share trip and location details with 911 or law enforcement.
- Service providers who process data for us:
Provider What for Google Firebase Database, sign-in, and app data storage Square (Block, Inc.) Card payments and membership dues Netlify Website hosting OpenStreetMap, Nominatim, OSRM Maps, address search, and routes (receive the addresses or map area you look up) - Legal: when required by law, subpoena, or to protect rights and safety.
- Business transfer: if Electrides is sold or merged, information may transfer to the new owner under this policy.
We do not sell or rent your personal information, and we do not share it for targeted advertising.
4. How long we keep it
- Trip records: up to 3 years, for safety, tax, insurance, and legal reasons.
- Live trip location: shared only during the trip; the live link stops working when the trip ends.
- Selfie checks: deleted after review, and no later than 90 days.
- Driver records: while you are a member and up to 3 years after, unless the law requires longer.
- Safety reports and blocks: as long as needed to keep the Service safe.
5. Your choices and rights
- Location: you can turn off location in your phone settings. Drivers must allow location while online to receive rides.
- Access, correction, deletion: email electridesllc@gmail.com with the subject "Data request" and the phone number or email you used. We will respond within 30 days. Some records may be kept where the law requires (for example, trip and payment records) or to resolve a safety report.
- Delete your account: email us with the subject "Delete my account". We delete your profile and personal data, except the limited records described above.
- Notifications: you can turn off app notifications in your phone settings.
6. Security
Data is sent over encrypted connections (HTTPS) and stored in Google Firebase with access rules that limit who can read each record. Only the owner account can view driver documents, safety reports, and alerts. No system is perfectly secure, so please keep your device and staff passwords safe and tell us right away if you suspect a problem.
7. Children
The Service is for people 18 and older. Riders under 18 must travel with a parent or guardian who books the ride. We do not knowingly collect information from children under 13; if we learn we have, we delete it.
8. Changes
We may update this policy. We will change the effective date above and, for important changes, show a notice in the app.
9. Contact
Electrides LLC · Naples, Florida
Email: electridesllc@gmail.com
Phone: (239) 777-7764